NSW Health Mobile App User Guide

Therapeutic Guidelines User Guide

NSW Health staff can access and authenticate the new Therapeutic Guidelines mobile app onsite or when working remotely.

Mobile app access for NSW Health staff working onsite

Navigate to the CIAP Clinical Information Access Portal on your mobile web browser (i.e., Safari, Google chrome, etc) and click on the Therapeutic Guidelines portal link. The link will automatically authenticate users and grant access to the Therapeutic Guidelines new platform.

Mobile user access guide for NSW staff working remotely

Open the CIAP Clinical Information Access Portal on your mobile web browser and click on Therapeutic Guidelines portal link. The link will direct you to the NSW Health login page.

nsw health login

Log in with your Staff link ID to authenticate and access our new platform.

You can install the new mobile app through the mobile web browser for your Apple or Android. See the mobile app installation instructions at the end of the document.

Note: users may need to clear cache to see the new content updates.

Mobile app installation via web browser

The new Therapeutic Guidelines mobile app is available on Android, and iOS devices. To install the app on your devices, please use one of the following installation methods. Note: users may need to clear cache to see the new content updates.

Android devices

To install the mobile app on Android devices, use the following installation method.

Installing via web browser

  1. Install the PWA (Progressive Web App):
    • Once the website loads, tap the three vertical dots (menu) in the upper right corner of the browser.
    • Select “Add to Home screen” from the dropdown menu.
    • A pop-up will appear. You can rename the app if you wish. Tap “Add.”
  2. Confirm installation: You may be prompted to confirm. Tap “Add” to finalise.
  3. Access the app: The Therapeutic Guidelines icon will now appear on your home screen. Tap it to launch the app.
installing therapeutic guidelines app via web browser android

iOS devices

To install the mobile app on iOS devices, use the following installation method.

Installing via web browser

  1. Install the PWA (Progressive Web App):
    • Tap the Share button (a square with an upward arrow) at the bottom of the screen.
    • Scroll down and select “Add to Home Screen.”
  2. Name the app: You can change the name if desired. Tap “Add” in the upper right corner.
  3. Access the app: The Therapeutic Guidelines icon will now appear on your home screen. Tap it to launch the app.
installing therapeutic guidelines app via web browser ios

Additional tips

  • Updating the PWA: The PWA will automatically update when you access it, so no manual updates are needed.
  • Offline Access: You can use the PWA app offline once you’ve logged in and accessed the content.

Troubleshooting

  • PWA not installing: Ensure you are using a supported browser, and your device meets the installation requirements.
  • Icon not appearing: Try restarting your device or clearing your browser cache if the icon does not show up.
Thank you for using Therapeutic Guidelines! If you need further assistance with mobile app installation or authentication, please don’t hesitate to contact our IT Support Team at support@tg.org.au. We are here to help you access treatment advice to assist with decision making at the point-of-care.