Frequently Asked Questions

You can login to your Therapeutic Guidelines account online or via the mobile app with your username and password. For more information about mobile app installation check out this guide. If your access to Therapeutic Guidelines is provided by your place of work or study, you will need to login using your institutions preferred method of authentication. See the Therapeutic Guidelines user guide for authentication methods for institutions or contact your institutional administrator to learn more.

Therapeutic Guidelines is accessible via Windows (XP, Win7, Win8 , Win10 and Win 11) and Macintosh OSX (version 10.6 or later). All that is required to access Therapeutic Guidelines online is a fully featured web browser.

For optimal functionality with Therapeutic Guidelines, we recommend that you use the latest version of Chrome, Firefox, Microsoft Edge or Safari. If you are using an older browser, some of the pages and tools may not function properly.

• Single user subscription: recommended for individual healthcare practitioners.
• Multiple user subscriptions (2-5 users): recommended for general practice and the community pharmacy setting.
• Institutional subscription options: recommended for all organisations with more than 6 users.

The number of licences purchased should reflect the number of healthcare practitioners accessing Therapeutic Guidelines regularly.

We accept Visa, MasterCard, and American Express and PayPal for subscriptions purchased online. If ordering over the telephone we accept Visa, MasterCard, and American Express.

The online purchasing system uses is PayPal. With PayPal, your credit card details are encrypted and transmitted securely from the Therapeutic Guidelines website to PayPal. Therapeutic Guidelines does not have direct access to full credit card numbers.

Renewing customers can login to their account to renew their subscription. This can be done up to three months prior to expiry. New customers can simply click the “Subscribe” button to complete their purchase. If you wish to update the total number of licences on your account, or encounter issues purchasing online, please contact us.

• New subscribers: the subscription will expire one year from the date of purchase.
• Renewing subscribers: Your subscription will be renewed based on the date of expiry, not the date of payment.

We ask that if possible, Therapeutic Guidelines purchases are completed online. For some customers, including those with 6+ licences, this will not be possible. Our customer service team are available to assist you. You can either complete the enquiry form, reply directly to a renewal notification (if you are a renewing customer) or phone our office on 1800 061 260. Note: office hours are 9 am to 5 pm Monday to Friday.

You can purchase a Therapeutic Guidelines subscription via our website (all purchases are in AUD). If you are interested in purchasing a Therapeutic Guidelines book, international customers should contact us.

Please complete our enquiry form and our friendly team will send you a pro-forma invoice. Note, your subscription will not be renewed until the invoice is paid in full.

All Therapeutic Guidelines subscribers are sent an email with their tax invoice once payment has been processed. If you have purchased a book, your invoice will be shipped with your order.

Click on the Log in button in the top right-hand corner of our home page. Click on the link beside ‘Forgot your password?’ and enter your email address. You will be sent a link to reset your password.

You can update your contact details when you login to Therapeutic Guidelines. Select your account name from the ‘My account’ drop-down list. You can then click on ‘Edit details’ in the ‘My details’ tab.

If your email address has changed, we request that you complete the contact us via the Therapeutic Guidelines website (including both old email and new email) and our customer service team will update your details. Note: you cannot update your email address in your Account area; it must be updated by our customer service team.

You can add or remove users at any time by signing into the administrators account and navigating to the “Manage users” tab.

To add additional licences (limited to five licences) to your subscription, log into your account, navigate to “My subscription” and click on the “Add licence” button. The licence price will be calculated on a pro-rata basis with a single expiry date for all subscriptions on an account. If circumstances have changed and you require fewer licences, you can update your account when renewing. Contact us for assistance.

If you have more than 5 licences, you will need to contact us at institutions@tg.org.au to renew your multi-user account.

Therapeutic Guidelines exists to promote best practice patient care. Due to rapidly evolving evidence that results in important practice changing updates, content is revised more frequently. As a result, digital access methods are preferred, and most guidelines are no longer available in book format.

The following titles are still available for purchase in book format: Ulcer and Wound Management To order a book, complete an order form.

Book orders are shipped weekly. When your book order has been processed you will receive a notification from Australia Post with an estimated date of delivery. Express postage and international postage options are also available at additional cost. Please contact us for more information.

Therapeutic Guidelines are written principally for prescribers to provide clear, practical, succinct and up-to-date therapeutic information for a range of diseases.

The Guidelines are characterised by their:

• Independence: Therapeutic Guidelines is independent of government and commercial interest. To protect and maintain this independence a policy on conflict of interest is in place and directors, members of the company and members of the expert writing groups are all required to provide interest statements.
• Comprehensiveness: The Guidelines cover all common disorders seen in general practice.
• Authority: The Guidelines present independent information on best practice, which is a distillation of current best evidence interpreted by experts.
• Accessibility: The Guidelines are easy to use with therapeutic advice categorised according to diagnosis.
• Currency: All topics are reviewed and updated on a regular basis.

Therapeutic Guidelines are widely respected and are an accepted part of the Australian medical culture. They are used in all Australian medical and pharmacy schools, and extensively in public and private hospitals and in community medical and pharmacy practices.

These guidelines are an acceptable basis for management of patients, but there may be sound reasons for modifying therapy in certain patients or specific institutions. The complexity of clinical practice requires that users understand the individual clinical situation and exercise independent professional judgment when basing therapy on these guidelines. Particularly in complicated situations, these guidelines are not a substitute for expert advice.

These guidelines do not provide comprehensive drug information. Prescribers should consider the particular harm–benefit profile of a drug in each patient, taking into account adverse effects, contraindications, the potential for drug interactions and other drug characteristics.

Therapeutic Guidelines are written principally for prescribers to provide clear, practical, succinct and up-to-date therapeutic information for a range of diseases. They are based on the latest international literature, interpreted by some of Australia’s most eminent and respected experts, with input from an extensive network of general practitioners and other users. Therapeutic Guidelines represent the essence of current available evidence. Read more about guidelines development.

You can get the latest content and product updates by subscribing to our updates and news. Subscribe now. Those with an active Therapeutic Guidelines subscription will receive news and content updates as they are published. If you want to get updates via socials media, you can also join us on Instagram, X (formerly Twitter), LinkedIn or Facebook.

Therapeutic Guidelines is updated several times each year with new content and functionality.

A published date is included at the bottom of each topic page, which indicates when this topic was last reviewed in full. If a topic has had specific updates since publication, an amended date is also included with a link to Updates for information on what has changed.

The dosing regimens in the text generally apply to nonpregnant adults of average size; higher or lower doses are appropriate for some patients. Children’s doses have not been assessed for suitability in neonates; when doses are given for neonates, they apply to full-term neonates only, unless otherwise specified.

Where more than one drug regimen is listed for an indication, the number next to the regimen shows its place in therapy (eg 1 for first-line therapy, 2 for second-line therapy). Drugs that are equally appropriate for a given indication are marked with the same number.

The drug index only lists drugs that are part of a full dose recommendation (shown in a blue panel in Therapeutic Guidelines). If your drug does not appear in the drop-down list, try using the main search box.

If you are using Therapeutic Guidelines online, feedback can be sent directly to Therapeutic Guidelines by clicking on the ‘Envelope’ icon at the top of the topic or section that you wish to comment on. If you are a book user, send an email to: feedback@tg.org.au. All comments will be logged and you will receive a response if requested.

Therapeutic Guidelines includes a topic on coronavirus disease that provides links to trusted national and international sources for patient management.

See How to cite content published by Therapeutic Guidelines.